RSCC 2.04

RSCC by RSupport is a lightweight client used to join secure, on‑demand remote support sessions on the RSupport RemoteCall platform. It lets a support representative view or control your screen with your permission, diagnose problems, transfer files, and guide you in real time. RSCC is typically launched from a unique session link or code provided by your support agent and runs as a temporary module, so it usually doesn’t require a full installation.

Key features:

• Attended remote support: Screen sharing and remote control only with your explicit consent
• Easy start: Join sessions via a one-time code or link; minimal setup
• Tools for troubleshooting: File transfer, chat, system information, screenshots, and optional session recording (as enabled by the technician)
• Security and privacy: Session-specific authentication, visible connection indicators, and industry-standard encrypted connections
• Works in most environments: Designed to traverse common firewalls and proxies; optional elevation for administrative tasks when you approve

Typical use cases:

• IT help desks and customer support
• Remote troubleshooting for employees or customers
• Guided training and walkthroughs

Compatibility and notes:

• Commonly used on Windows and macOS; you may see it as rscc.exe or a similarly named process while a session is active
• Mobile remote support is available via separate RSupport apps for iOS and Android
• Requires an internet connection; advanced functions may prompt for administrator approval

RSCC is part of RSupport’s RemoteCall product suite, developed and published by RSupport Co., Ltd.

RSCC is developed by RSupport and is used by 227 users of Software Informer. The most popular versions of this product among our users are: 2.0 and 2.2.